Terms & Conditions
OUR TERMS & CONDITIONS MAY CHANGE AT ANYTIME
WITHOUT PRIOR NOTICE.
In order to complete any online booking, customers are required to agree/tick/check a box on our booking form, to confirm that our Terms & Conditions have been read and are unconditionally accepted.
The cheapest way to book a tour is by doing so on our website.
As our booking system is fully automated, this saves on staff administration time so all of our online prices are discounted to reflect this.
For all bookings that are made direct with our drivers/operators, a £10.00 administration fee will be added.
When booking our tour(s), our recommended collection point is on Bridge Street, Cambridge, CB2 1UW
(outside The Galleria Restaurant by the Quayside, next to the punt operators by the bridge).
Customers can also request where to be collected from (anywhere) within our city tour route.
Once picked up, we then continue on with our tour, and when finished drop you back off where you started.
*Please note, we can only collect from locations within our Extended Sunday Route, on a Sunday*
If you require a collection from outside of our city tour route (within Cambridge City Centre), please get in touch via the Contact Us section for a price & availability.
If a collection location/point is entered when booking that is not within our tour route or possible due to road restrictions, your collection point will then automatically be our recommended collection point on Bridge Street, Cambridge, CB2 1UW
(outside The Galleria Restaurant), and we will notify you either by phone or email.
BuyaGift/Red Letter Days Tours can only be collected from our recommended collection point on Bridge Street, Cambridge, CB2 1UW (outside The Galleria Restaurant).
Please arrive at either our recommended collection point on Bridge Street (outside The Galleria Restaurant), or your chosen collection point, at least five minutes before your booked/confirmed collection time.
Your booked time is when your tour should start, so by arriving five minutes early then allows time for any pictures to be taken and to get everyone boarded.
If you arrive up to 10 minutes late for your tour, a shorter route will then be taken in order to make up lost time.
If you arrive more than 10 minutes late, your tour will be cancelled as there would not be enough time to complete the tour route/circuit, in time for our next booking/customers.
Cancelled tours under the above circumstances are non refundable or transferable.
Although we always aim to collect customers on time, this can sometimes vary due to heavier than usual traffic or other unforeseen circumstances.
We therefore advise that collection times can run up to 10 minutes later on busier days, or on Sundays due to our slightly longer tour route, or if your chosen collection point is not from our recommended collection point on Bridge Street.
If we are ever running more than 5 minutes late, we will aim to call you on the phone number you submitted when you booked your tour to let you know, but at busier times can not guarantee this.
As our Model Ts are fully licensed private hire vehicles, UK law states that child seats/boosters are not required providing a normal seat belt can be used/worn correctly.
Babies/toddlers that are not able (or big enough) to support themselves safely using a normal seat belt, must ride in/on an appropriate child seat/booster, which is the responsibility of the person making the booking to supply and install.
Babies/toddlers are not permitted to sit or ride on an adults lap, as this is against the law and our licensing conditions.
Please also be aware that our vehicles are not big enough to carry/store child buggies, strollers or wheel chairs but they can be left with our friends at Giles & Co on Trinity Street (free of charge).
Our Family Tours are designed for:
2 Adults and 2 Children up to the age of 12 years old.
2 Adults and 3 Children up to the age of 12 years old.
*Identification may be asked to be shown on the day*
Please be aware:
If on the day of your tour there are more persons/passengers than what were booked and paid for, the correct tour charge amount (difference) will be due and payable to your driver (if we are able to take them) plus a £10.00 administration fee.
As each day is carefully planned and prepared to ensure our vehicles have enough battery power to fulfil all customer bookings, any extra weight (by adding persons/passengers at the last minute) could have a negative impact on vehicle range.
We therefore reserve the right to refuse extra passengers that have not been paid for at the time of booking.
If you do need to add extra passengers for your tour/booking (and providing we are made aware of the change at least 48 hours in advance), please Contact Us so we can confirm the change & charge accordingly.
Cancelled tours are non refundable/transferable.
However, If your cancellation is made at least 48 hours before your confirmed tour date, we are happy to reschedule a new tour for you.
Please be aware that rescheduled tours are limited to once per customer within one calendar month, and are subject to availability.
This also applies to any BuyaGift, Red Letter days or our own Cambridge Vintage Tours e-vouchers.
We DO NOT accept cancellations via voicemail.
If you do need to cancel any booking, please email us at: email@example.com
or reply to the confirmation email you received when you initially booked.
Please note that emails can take up to 24 hours to be responded to.
If your tour/booking is cancelled by us due to unforeseen circumstances such as adverse weather, vehicle breakdowns, road closures or public health rules/recommendations, we will call you on the number you supplied at the time of booking (from a withheld number), or notify you by email as soon as we are able to.
We can then reschedule another tour/service for you and there are no time limits to when you can rebook.
We reserve the right to cancel any tour at any time to prevent:
1. Injury to customers/drivers.
2. Abuse to the public/drivers.
3. Damage or overloading to any of our vehicles.
4. If a child is too small to ride without a child/booster seat, and the person/customer who made the booking has not supplied one.
5. Customers refuse to wear seat belts.
6. Customers refuse to wear face coverings if asked to during the Covid-19 pandemic.
Cancelled tours under any of the above circumstances are non refundable or transferable.
We also reserve to right to take an alternative route during any tour, if we have been made aware of any road closures or obstacles that may cause damage to our vehicles, for example: broken glass on the road, protests or anything else that could cause a problem or put our customers/drivers safety at risk.
Customers can prebook our services by:
1. Booking through our website,
2. Emailing us,
3. By filling in the Contact Us section on our website to request a booking,
4. Calling our phone number. *Calls & call backs may be recorded for training purposes*
5. Booking directly with one of our drivers/operators.
We DO NOT accept bookings by using any form of text messaging or video call service.
Our Model Ts can seat (up to) seven passengers (usually a maximum of five adults plus two children aged 12 or under), but it is ultimately the drivers final decision and discretion to prevent overloading.
Safety belts in our vehicles must be worn at all times as it is UK law.
Only drivers of our vehicles are authorised to lock/unlock vehicle doors, as it is one of our licensing conditions.
No food or drink (apart from water) is allowed to be consumed on/in our vehicles at any time.
Small dogs are welcome on the understanding that they are not allowed to sit/travel on the seats of the vehicle, and any soiling of any type will incur a £180.00 cleaning and sanitation fee (that the customer unconditionally agrees to pay to the driver).
As our vehicles are totally silent when driven, throughout any tour/service we sound our very unique horn from time to time to warn pedestrians and cyclists that we are coming.
Although we welcome our customers to take as many photo's as possible during their tour, we do ask that video recording is kept to a minimal and the recording of our complete tour is not permitted.
As our vehicles do not have fixed side windows or internal heating, we advise our customers to wrap up warm in colder months and we welcome you to bring along blankets if you chose.
BuyaGift/Red Letter Days vouchers can only be used on a Monday, Tuesday, Wednesday, Thursday or Friday (when available, excluding Bank Holidays, Christmas Eve/Day and New Years Eve/Day).
They cannot be used on Saturday or Sunday.
Validation of BuyaGift/Red Letter Days codes can take up to 24 Hours, so please allow plenty of time before planning/booking your tour.
If you would like to add extra passengers, upgrade to our extended Grantchester route or ride on a weekend/Bank Holiday, your BuyaGift/Red Letter Day voucher has a credit value of £30.00 and any difference can be paid to upgrade your booking, plus a £10.00 administration fee.
If you would like to upgrade your BuyaGift/Red Letter Days tour, please contact us before submitting a booking request so we can give you a full quotation.
Cambridge Vintage Tours e-Gift Vouchers can be used on any day that our tours are available.
A £10.00 administration fee is due when ordering any e-gift voucher.
e-Gift Vouchers are non refundable.
Our City Tour lasts approximately 25 minutes.
Our City Tour with a trip to Granchester lasts approximately 50 minutes.
All of our Tours are spoken in English.
We may send you an email after your tour (to the email address you supplied to us at the time of booking) for feedback/Tripadvisor review requests.
If this is something that you would rather we did not do, please tell your driver on the day of your tour.
Payments made via our website are done so securely by using either Square payment merchant services or PayPal.
Our Terms & Conditions may change at any time without prior notice.
In the unlikely event that you wish to make a complaint, please email us at: firstname.lastname@example.org or you can also call us on 01223979899 and leave a message for us to call you back. *Calls & call backs may be recorded for training purposes*
Thank you for taking the time to read our Terms & Conditions.
© 2022 Cambridge Vintage Tours